Effective Date: July 10, 2023

Last Updated: July 11, 2023

A. About This Policy

A1. At Weeklyeat, we strive to provide you with the best possible dining experience right at your doorstep. We understand that occasionally, unforeseen circumstances can occur that may lead to dissatisfaction with your order. Therefore, we have developed this comprehensive refund policy to ensure your complete satisfaction and address any concerns you may have.

B. Eligibility for Refund

Your order may be eligible to receive a refund under the following circumstances:

B1. Wrong Item Delivered: If you receive an item that is different from what you ordered, we apologize for the inconvenience caused. Please notify us immediately, and our customer support team will initiate the refund process. We may request photographic evidence or ask you to return the incorrect item, depending on the situation, to ensure our quality standards and facilitate a smooth refund process.

B2. Item Misdelivery: We understand that receiving someone else's item can be disappointing. If you receive a package intended for another customer, kindly contact us without delay. We will arrange for the correct delivery and ensure you receive your order promptly. We appreciate your cooperation in returning the misdelivered item, and we will initiate a refund to compensate for any inconvenience caused.

B3. Spoiled Upon Delivery: Your satisfaction and safety are of paramount importance to us. In the rare event that your food arrives spoiled or in an unsatisfactory condition, please contact our customer support team immediately. We may ask for relevant details or photographs to investigate the issue promptly. Upon verification, we will gladly process a refund and take corrective actions to prevent such occurrences in the future.

B4. Food Spillage: We strive to package and transport your order with the utmost care and precision. However, if your food spills entirely during transit, we sincerely apologize for the inconvenience caused. Please notify us promptly, providing details and photographic evidence if possible. We will swiftly process your refund and take measures to address the issue to ensure it does not recur.

B5. Unique Item: Normally you may have 4 or more items in your order, only the one item that is affected may be eligible for a refund, not the other unaffected items. 

C. Refund Process

To initiate a refund, please follow the steps below:

C1. Contact our customer support team: Reach out to our dedicated support staff via the Live Chat under Help & Support menu. Kindly provide your order details, including the order number, date of purchase, and relevant information regarding the issue.

C2. Verification and Assessment: Our team will review your request and may require additional information or evidence to validate your claim. We appreciate your cooperation during this process to ensure an accurate and efficient resolution.

C3. Refund Confirmation: Once your refund request is approved, we will promptly notify you and initiate the refund process. The refund amount will be issued through the original payment method used during the purchase.

C4. Please note that the refund processing time may vary depending on your payment provider and may take up to [number of days] to reflect in your account.

D. Additional Considerations

D1. Communication: We strongly encourage you to contact our customer support team at the earliest opportunity, preferably within seconds after receiving your order, to ensure a prompt resolution of your concerns.

D2. Quality Assurance: We continuously strive to improve our services and maintain the highest standards. Your feedback is invaluable to us. We may request your cooperation in providing feedback or reviews regarding your experience to help us enhance our offerings.

D3. Amendments: This refund policy may be subject to updates and amendments. Any changes will be communicated to you through our website or other appropriate channels. We recommend reviewing this policy periodically to stay informed.

D4. We appreciate your understanding and cooperation in adhering to this refund policy. Your satisfaction is our top priority, and we are committed to addressing any issues promptly and professionally. Should you have any questions or concerns regarding this policy, please do not hesitate to contact our customer support team, who will be more than happy to assist you.

E. Non-Refundable

E1. Delivery fees are not eligible for a refund.

E2. Bag fees are not eligible for a refund.  

E3. Tax fees are not eligible for a refund.

E4. Payment processor fees are not eligible for a refund.

E5. Your entire order is not eligible for a refund.

Thank you for choosing Weeklyeat. We look forward to serving you always.

Sincerely,

WEEKLYEAT